Warranty​

All Neurosoft products are covered by the following limited warranty:

Electronic units                      24 months
OAE probes                              6 months
Electrodes and cables           30 days
Coils                                         12 months

  1. If your system encounters an issue covered by Diagnus’ Limited Warranty and that issue cannot be resolved remotely, this service offers a 10–14 Day Mail-In Repair Service (customer provides box and Diagnus pays shipping) for defects in materials and workmanship in your electronic units. 
  2. During the warranty period a loaner device provided to customer by Diagnus for the time period the customer's own device is under Service Department for repairing.
  3. No warranty is extended to any product that has been altered or modified in any way, misused, or damaged.
  4. Products found not to be defective will be returned at customer's expense.